Privacy Policy

Last Updated: 30-11-2025

Diamond Rice Mill (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or contact us through phone, WhatsApp, or any communication channel.

By using our website or submitting your information, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Provided voluntarily by you, such as:

• Name
• Mobile number
• Email address
• Address (for delivery)
• Any details submitted through website forms or WhatsApp

1.2 Non-Personal Information

Automatically collected data like:

• IP address
• Browser type
• Device type
• Pages visited on our website
• Date & time of visit
• Cookies and similar tracking technologies

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2. How We Use Your Information

We use your information to:

• Process and confirm orders
• Respond to your queries
• Provide customer support
• Improve our website performance and user experience
• Send order updates, delivery details, or important notifications
• Maintain records for internal purposes
• Ensure the security and smooth functioning of our services

We do not sell or rent your personal information to any third party.

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3. Sharing Your Information

We may share your information only with:

• Delivery partners / transport agencies (for order delivery)
• Payment or billing partners (only when required)
• Technical service providers (website hosting, security tools)
• Legal authorities if required by law

All shared information is handled with strict confidentiality.

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4. Cookies & Tracking Technologies

Our website may use cookies to:

• Improve user experience
• Analyze website traffic
• Save your preferences
• Enhance functionality

You can disable cookies through your browser settings, but some website features may not function properly.

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5. Data Security

We use industry-standard security measures to protect your information from:

• Unauthorized access
• Misuse
• Loss
• Alteration

However, no method of online transmission is 100% secure, and we encourage you to share information responsibly.

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6. Your Rights

You have the right to:

• Request access to your personal information
• Correct or update your information
• Ask us to delete your information (where legally permitted)
• Withdraw consent for communication at any time

You may contact us to exercise any of these rights.

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7. Third-Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices or content.
We encourage you to review their policies separately.

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8. Children’s Privacy

Our services are intended for general audiences and not directed toward children under 13.
We do not knowingly collect information from minors.

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9. WhatsApp & Phone Communication

By contacting us through WhatsApp or phone, you agree that we may:

• Reply to your message
• Send order details
• Provide customer support
• Share updates related to your inquiry or order

Your number will not be used for spam or sold to third parties.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

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11. Contact Us

For questions, support, or privacy concerns, you can reach us at:

Diamond Rice Mill
📞 Call/WhatsApp: 9423866719
🌐 Website: https://diamondricemill.com/
📧 Email: contact@diamondricemill.com